The traditional methods of IT Operations, which are still in practice at many organizations are evaluating different means to drive the behaviors and mindsets of people towards adoption of better practices to gain efficiencies and enhanced delivery of services. As the world moved fast towards digitization (accelerated by Covid in the past few years), most of the businesses have IT as the main enabler. Thus, any impact to the availability of the IT systems has a direct impact to revenue, brand value and ability to maintain its advantage in the extremely competitive market. Hence, the stability of IT systems is now a board level topic, and more organizations are putting the necessary focus/investments to do what's necessary to maintain stability.
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